INTERNAL AUDITOR COURSE 9001

Presentation

The course aims to provide the knowledge and training necessary for the conduct of internal audits of Quality Management Systems.

In this view, the principles and techniques to carry out such audits are covered in accordance with ISO 19011:2003 and analyse the requirements of ISO 9000:2000 for a correct interpretation of them.A qualifying part of the course consists of the discussion of case studies and audit simulations to enable a consistent approach to the methodology of preparation and execution of internal audits.

All those who pass the final exam are awarded a certificate of attendance and advancement.

Who the service is intended for

  • Consultants and professionals who wish to acquire the skills defined by ISO 19011:2003 needed to perform internal audits of the quality system for their customers' businesses.
  • Entrepreneurs, managers and quality managers of private and public companies that have the task to perform internal audits of their quality system.

Programme

The course is arranged with both theoretical lectures, practical exercises and case studies on subjects closely related to quality management systems, including:

  • The ISO 9000 series standards
  • The principles of quality management
  • Certification, certification bodies, the accreditation system
  • Recalling the standards of the UNI CEI EN ISO/IEC 17021 and the additional requirements
  • The correct interpretation of the ISO 9001 requirements
  • The ISO 19011
  • The different types of audits
  • Internal audits: objectives and responsibilities
  • The audit plan and audit programme
  • The management of internal audit programmes
  • The checklists
  • Conducting internal audits
  • Opening meeting
  • The objective evidence
  • The observations and non-conformities
  • The corrective and preventive actions
  • The personal and professional characteristics of auditors
  • Interpersonal relationships and communication
  • The tools of communication to ensure appropriate implementation of audits
  • The closing meeting of an internal audit
  • The final report of an internal audit
  • The audit follow-up actions
  • Internal audits for continuous improvement

Recommended reading

  • Conoscere le ISO 9000:2000.Le Domande per le Verifiche dei Processi.Authors:D. Hoile, J. Thompson – Collana Manuali pratici UNI – 1st Edition2002;
  • Le Verifiche Ispettive Interne della Qualità nelle ISO 9000.Author:Reda Carmine, Del Gobbio Giulio – Ed.Franco Angeli – 3rd 2001;
  • Norma UNI EN ISO 9001:2008;
  • Il Valore Aggiunto del Sistema Qualità nel Controllo di Gestione – Author M. Raccio – Ed.Contech.

LEAD AUDITOR COURSE 9001

Presentation

This course is required for registration in the AICQ-SICEV Register of Certified Auditors of Quality Management Systems. It provides the knowledge on planning and implementation methods of third party audits of Quality Management Systems according to ISO 9001:2008.

The course offers an in-depth study of the principles and techniques necessary for the conduct of audits in accordance with ISO 19011:2003 along with analyses of the requirements of ISO 9001:2008.The course calls for the assessment of the skills, personal characteristics and communication techniques that aspiring auditors must possess.There will be an examination along with discussions of case studies and an audit simulation.

The final exam is subject to the performance evaluation of each participant in exercises, discussions and their contributions.Passing the exam enables the student to obtain the qualification of Lead Auditor ISO 9001 and operate for Certification Bodies, as well as apply for membership to the registers of AICQ-SICEV auditors.

The Attainment of the Lead Auditor certificate for Quality Management Systems will also allow the student to enrol in the Lead Auditor Course for Environmental and Safety Management Systems, which is a 24 hour course instead of 40 hours.

Who the service is intended for

  • Freelancers who want to pursue a new profession as an auditor of quality management systems and work on behalf of Certification Bodies;
  • Consultants who want to improve their skills by acquiring more in-depth knowledge of the application of ISO 9001:2008;
  • Internal Quality Managers of companies (private and public) who want to learn about the methods applied by the auditors during third party audits.

Programme

The course is constructed around theoretical lectures and practical role-playing exercises regarding quality management systems, including:

  • The ISO 9000 series standards
  • Standard UNI EN ISO 9001:2008
  • The principles of quality management
  • Certification, certification bodies, the accreditation system
  • Standard UNI CEI EN ISO/IEC 17025
  • Standard UNI CEI EN ISO/IEC 17021
  • Standard UNI EN ISO 19011
  • General aspects of audits
  • Types of audits (1st, 2nd and 3rd part, joint, combined)
  • The audit plan and audit programme
  • The preparation of a checklist
  • Conducting the audit
  • The observations and non-conformities
  • Simulation of an audit
  • The P.D.C.A. methodology
  • Problem solving
  • Evaluation of the quality objectives
  • Monitoring of customer satisfaction
  • Monitoring and assessment of processes
  • Skills and characteristics of auditors
  • Interpersonal relationships
  • Communication
  • Possible deviant behaviours of an auditor

Recommended reading

  • SINCERT – Linea Guida “Criteri per un Approccio Efficace ed Omogeneo alle Valutazioni di Conformità alla Norma – ISO 9001:2000 – 2003″ (available at the website – www.sincert.it);
  • L’Audit per i Sistemi di Gestione Qualità ed Ambiente Secondo la Nuova Norma UNI EN ISO 19011:2003.Author:Luva Pavletic - Ed.F. Angeli - 1st 2003;
  • Conoscere le ISO 9000:2000.Le Domande per le Verifiche dei Processi.Authors:D. Hoile, J. Thompson – Collana Manuali pratici UNI – 1st Edition2002;
  • Si Legge Qualità si Scrive Certificazione.Forma e Sostanza nella Certificazione della Qualità – edited by Roberto Scaramuzza – Nuovo Studio Tecna;
  • Il Valore Aggiunto del Sistema Qualità nel Controllo di Gestione – Author M. Raccio – Ed.Contech.
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